FAQs - Frequently Asked Questions

1. What is SBN?
2. How can I enroll?
3. Now that I have enrolled, when will I receive my benefits?
4. What free gifts do I receive with my membership?
5. What is the National Business Directory?
6. When will I receive my first copy of Network News?
7. Who do I call with questions regarding my account?
8. What does it cost to join Small Business Network?
9. Will there be more benefits added to my membership?
10. How do I become a provider for SBN?
11. How do I get information on selling SBN's membership (becoming an agent)?

1. What is SBN?
Small Business Network is a membership association for small business owners across America. We've combined the buying power of thousands of our members-small businesses just like yours-thus allowing us to negotiate large discounts on products and services you use in your business every day, such as our Platinum Business MasterCard, Internet access, long distance, merchant services, payroll processing and overnight delivery, just to name a few.

2. How can I enroll?
There are two ways to enroll in SBN. Click on "join now" on any SBN web site page and complete the application or call our New Member Enrollment Department at 1-800-399-7726 toll-free. Your membership will be processed in 3-5 working days. It's that simple!

3. Now that I have enrolled, when will I receive my benefits?
All SBN members have immediate access to their benefits once their payment is received. Each new member is sent a Membership Portfolio packet within a week to ten days after enrollment. Our Member Services Department will contact you within a week after you receive the portfolio, answer any questions you might have and help you activate the benefits you are interested in! Our Member Services toll free number is 1-888-817-6673.

4. What free gifts do I receive with my membership?
You will receive a package of services with a value of $230! You also receive am SBN webmail email address. It gets better -- As a member of SBN you also receive a free copy of our quarterly publication, Network News, and enrollment into the National Business Directory at no charge! (a $120 value)

5. What is the National Business Directory?
SBN has available to all members, free enrollment in the National Business Directory. Over 175,000 small business owners have entered their business in the "members only" section of the SBNI web site where they can market their products and services to other members on a regional or national basis.

6. When will I receive my first copy of Network News?
Your first issue is included in your Membership Portfolio. You will receive a new issue quarterly. Network News offers timely news and advice that are pertinent to all small businesses today.

7. Who do I call with questions regarding my account?
Call our Customer Service Department at 1-800-817-1726 for any questions regarding your account. Remember--SBN offers a 100% satisfaction guarantee. If within 30 days you are not totally satisfied with your membership, call Customer Service for a full refund.

8. What does it cost to join Small Business Network?
There is a one-time enrollment fee of $99.95 when you enroll with SBN. Your annual dues are $239.40, just $19.95 per month.

9. Will there be more benefits added to my membership?
SBN continually adds new and exciting benefits designed to enhance the value of your membership. Look for information in the mail or the SBNI web site regarding any newly added benefits. Call Member Services or go to the "members only" section of the SBNI web site to activate the benefits you are interested in!

10. How do I become a provider for SBN?
As a member of SBN you are registered at no cost in the National Business Directory. Other members nationwide can use this valuable tool to use and enjoy the products and services you provide.

11. How do I get information on selling SBN's membership (becoming an agent)?
Click on "agent sales" and complete the form or call 1-800-817-1726 ext. 150. Our Agent Acquisition Department will answer any questions you may have and get you started. SBN offers generous commissions, marketing tools and full training you will need to become a successful agent with great earning potential!

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